Complaint Letters Archives

GT WRITING TASK 1 – Write a letter to the manager of the restaurant

December 5, 2024 Sanya

GENERAL TRAINING WRITING TASK 1
You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take

Write at least 150 words.
You do NOT need to write your own addresses.
IELTS GT Writing Task1

Sample Answer
Dear Sir or Madam,

I am writing to express my dissatisfaction with the services I received at your restaurant.
I visited the restaurant on June 29th, 2024, with my family to celebrate my mother’s birthday. Based on recommendations from relatives and colleagues, I had high expectations, but unfortunately, our meal and the service did not meet those expectations.
We arrived at the restaurant around half past seven and had to wait an hour to be seated. Then, when we tried to place the order, the waiters were not very attentive and it took ages to place the order. We ordered Chinese food and it was served cold. The soup lacked freshness, and the prawns were undercooked. Our main course, mushroom fried rice with vegetables, was mistakenly served as fried rice with eggs. Moreover, resolving this issue took over 40 minutes, which was frustrating. When we tried to address these concerns with the head waiter, he was unresponsive and dismissive.
I hope you will take this feedback seriously and work on improving the quality of your meals and the professionalism of your staff. Addressing these issues will help ensure a better experience for future customers.
Thank you for your time and attention to this matter. I look forward to hearing from you soon.
Yours faithfully,
Mary Woods

IELTS BAND7

IELTS Band 7 Dehradun
Near Ballupur Chowk, Dehradun

9634777700

7249900007

IELTS Band 7 Saharanpur
Parsvnath Plaza, Saharanpur

email: info@ieltsband7.com

IELTS online simulator

IELTS Writing: Letter to the railway company to report a lost item

July 8, 2022 Pooja Ph.D. CELTA

IELTS General Training

Writing task 1

You should spend 20 minutes on this task.

You have lost an item of value on a train. Write a letter to the railway company. In your letter

Describe the item
Explain where and when you left it
Say what action you would like the company to take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

IELTS Writing: Letter to the railway company to report a lost item. Describe the item. Explain where and when you left it.

Sample Answer

Dear Sir or Madam,

I am writing to report the loss of a valuable personal item on one of your trains.

The item is a navy blue laptop bag with the brand name ‘American Express’ embossed on the front. It has two zipped compartments. In one of the compartments I had kept my 15-inch Dell laptop. My passport, adaptor, mobile charger and some official documents were also inside.

Last Saturday, 15^th March, I boarded the 2:30 pm train from Shimla to New Delhi. If I recall correctly, I was in the fourth carriage sitting near the front. I had kept the laptop bag in the overhead space. The long journey left me exhausted and while getting down, I forgot to take the bag with me.

Could you please let me know if a laptop bag of this description has been found? My phone number is 0091 7889898999. If you have it, please keep it in a safe place and I will make arrangements to collect it at your earliest convenience.

Thank you for your time.

I look forward to hearing from you.

Yours faithfully,

Sally Rana

Feel free to call for suggestions and queries.

IELTS Band 7 Dehradun
Near Ballupur Chowk, Dehradun

email: info at ieltsband7.com

IELTS online simulator

IELTS BAND 7 Home page

IELTS General Training Writing Task 1: Letter of complaint

March 5, 2020 Pooja Ph.D. CELTA

Writing Task 1 : Letter of complaint

You should spend about 20 minutes on this task. You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter

describe the problem with the equipment

explain what happened when you phoned the shop

say what you would like the manager to do

Write at least 150 words. You do NOT need to write any addresses.

Begin your letter as follows: Dear Sir/Madam,

Sample Answer

Dear Sir/Madam, I am writing to express my dissatisfaction with the inferior quality of a mobile phone which I bought from your renowned store last week. The first malfunction that I noticed in the phone was its short battery life. Its battery discharges within an hour of charging. Apart from that, the device becomes extremely hot when I charge it. I found another problem when I clicked some photos. Even though this phone has an eight mega pixel camera, the photos were terribly blurred. Initially, I thought my hand shook while taking the pictures. But, even after keeping the phone in a fixed position, the same problem persisted. You can imagine how unhappy I was to discover these technical faults in such an expensive model. Naturally, I contacted the store to report the problem. Your representative said that this model was out of stock and I would have to wait for a week for replacement. Unfortunately, I did not receive any information about the new stock arrival in the last three weeks. When I called the representative, he was unable to give a sensible answer to me. I am very disappointed with both the equipment and the service I have received. Therefore, I expect a full refund of 30,000 rupees as soon as possible. I look forward to hearing from you. Yours faithfully, Priya Chamoli

_{This sample answer contains 219 Words.}

Feel free to call for suggestions and queries.

IELTS Band 7 Dehradun
Near Ballupur Chowk, Dehradun

email: info at ieltsband7.com

IELTS online simulator

IELTS BAND 7 Home page

IELTS Writing task Letter: Problems with the Apartment

August 10, 2019 Pooja Ph.D. CELTA

IELTS Writing task-1 # Letter Problems with the apartment

You should spend about 20 minutes on this task. Write at least 150 words.

You and your family have just rented an apartment and one or two problems occurred. Write a letter to the landlord. In your letter
• introduce yourself
• describe the problems
• what you would like him/her to do.

You do NOT need to write any addresses.
Begin your letter as follows:

Dear Sir/Madam,

IELTS GT Letter: Problems with the Apartment, IELTS BAND7 DEHRADUN

Sample Answer

Dear Sir,
I am writing to bring to your notice the problems we are facing in our newly rented apartment. I am Anna White. My family moved to your flat number 131, Pacific Avenue, last month.

Overall, we are pleased with the facilities provided. But, for the last few days, the water supply has become very irregular. Water comes only in the evening from 6 pm to 7 pm. Apart from this, the water heater is not functioning. It is making a lot of noise and only cold water comes from the faucet.

As you know that my wife and I work in overseas firms. Our office timings are from 11:00 am to 8:00 pm. So, no one is at home to store water in the evening. Scarcity of water and non-functioning heater, both problems are causing a lot of inconvenience for us.

I had a word with the utility manager of the apartment. He assured us to resolve the issue. Unfortunately, it has been more than a week since then and no action has been taken to solve the problem. After waiting for many days, I decided to inform you. Please look into this matter as soon as possible.
I look forward to receiving a prompt response.
Yours Sincerely
Anna White

IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS BAND 7

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