IELTS General Training Writing Task 1: Letter of complaint

Writing Task 1 : Letter of complaint

You should spend about 20 minutes on this task.
You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter

  • describe the problem with the equipment
  • explain what happened when you phoned the shop
  • say what you would like the manager to do

Write at least 150 words.
You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer

Dear Sir/Madam,

I am writing to express my dissatisfaction with the inferior quality of a mobile phone which I bought from your renowned store last week.

The first malfunction that I noticed in the phone was its short battery life. Its battery discharges within an hour of charging. Apart from that, the device becomes extremely hot when I charge it. I found another problem when I clicked some photos. Even though this phone has an eight mega pixel camera, the photos were terribly blurred. Initially, I thought my hand shook while taking the pictures. But, even after keeping the phone in a fixed position, the same problem persisted. You can imagine how unhappy I was to discover these technical faults in such an expensive model.

Naturally, I contacted the store to report the problem. Your representative said that this model was out of stock and I would have to wait for a week for replacement. Unfortunately, I did not receive any information about the new stock arrival in the last three weeks. When I called the representative, he was unable to give a sensible answer to me.

I am very disappointed with both the equipment and the service I have received. Therefore, I expect a full refund of 30,000 rupees as soon as possible.

I look forward to hearing from you.
Yours faithfully,
Priya Chamoli

This sample answer contains 219 Words.


IELTS Letter Sample Answer # Problem in Job

You should spend 20 minutes on this task.
You recently took a part time job in a local company. However, after working there for some time you noticed lot of problem surfacing. 

Write a letter to the manager. In your letter

  • explain why you took the job.
  • what are the problems that you are facing?
  • suggest what can be done about it?

Write at least 150 words.
Dear Sir/Madam,
I am writing to raise a concern about the problems I am facing at the job in your company. My name is Avi and you appointed me as a part time counselor three months back. The reason I am writing is to inform you about the two issues that the reception area is facing, which you are not aware of.

Firstly, the duty staff of night is not coming regularly, except me and Avan. For the few who do come there is no regularity and often sleep in the hotel rooms. Last week, a customer came and we had no rooms to give because the staff had taken hold of four rooms. The matter worsened when none of them replied when we tried reaching them.

Secondly, the food that is supposed for the customers is being eaten by the staff members. Even more, the quality of food has deteriorated leading to times when rotten food gets served to customers.

I hope you will look into this matter as soon as possible.

Yours faithfully,



IELTS Letter Sample Answer # Online Shopping

You need to spend 20 minutes on this task.
You have recently ordered an item through online shopping, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.

Dear Sir/Madam,
I am writing this letter to express my disappointment with the services provided by your company. Recently, I ordered a mobile phone (Ericsson 4G+), ordered number 738493 from your company.
The order was expected to be delivered on 23rd of January but came to my door steps on the 30th of January. Meanwhile, I called the customer care number several times but it was all in vain. Every time, they informed that the order has been dispatched and will arrive today or tomorrow. Moreover, when the order did arrived, although late, it was defective. The phone packaging was not sealed and it did not had the charger. You can imagine how frustrated I felt at that time.
Adding insult to my injury, when I told the delivery boy to take back the order since I no longer need it, he asked me quietly take it and contact the higher authorities for any complaint.
I hope you will look forward into the matter and either provide me with the working model of the phone or refund my money as soon as possible.
I am looking forward to hearing from you.
Yours sincerely,

IELTS Letter Sample Answer # Noisy Dog

You should spend 20 minutes on this task.`
Your neighbors have a noisy dog and creates a lot fuss during night. As a result you are not able to sleep. Write a letter to your neighbor. In your letter :
– describe the problem with the dog.
– explain why is it important for you to sleep.
– suggest what your neighbor can do for it.

Dear Mr and Mrs. Joshi,
I am writing this letter to bring to your notice the problems I am facing because of your dog.
You must be already aware of the breed of your dog and the its characteristics. Being a wild dog, it is very obvious that it is going to growl and make loud noises. Recently, the dog has also started making small detours at night around the neighborhood and digging holes in the gardens.
The issue is that I am quite weak at sleep and often get up by the noises. This has led to improper sleep and work issues in my office. I had even consulted a doctor and started taking sleeping pills but then they are having side effects on my body and I cannot continue with it. In addition, I have my GMAT exam next month. Not getting proper sleep is taking toil on me and can create problems in the exam.
I will be grateful if you could keep your dog away for some time, either in a friend or family house or in the dog care center at least till my exam is over, which is one month from now.
I am looking forward to hearing from you.
Yours faithfully,

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