IELTS Letter Sample Questions # Damaged Goods

There are so often times that we transport our goods from one place to another. However, many times we receive damaged goods. Below is a sample answer to a complaint letter to the manager of a company regarding damaged goods received.

You should spend 20 minutes on this task.

You have recently used the services of a moving company. At the new place, you found out that some of your items were badly damaged. Write a letter to the company manager including the following :

  • give details of your move
  • list items that were damaged
  • say what you expect the manager to do

Write at least 150 words.


Dear Sir/Madam,

I recently shifted from Bhubaneswar to Dehradun and took services from ABC travel Corp, for moving my goods to Dehradun. The transportation began on 20/July from House no 122, Sailashree Vihar, Bhubaneswar and my goods were delivered at 35 Dutta Enclave, Dehradun on time.

However, on unpacking, I found there were few items that were damaged. Apart from some small scratches in many of them, my desk has been broken and is of no longer use. It had a base of the glass and the glass is in two pieces. In addition, the washing machine has a big dent which has caused some internal issues. As a result of this, the washing machine has stopped working.

Your services had a reputation in Bhubaneswar and therefore I took them. I would request you to either reimburse me the payment for the broken items or replace them.




IELTS Dehradun Uttarakhand Tel: 8439000086

Leave a Reply