IELTS General Training Writing Task 1: Letter of complaint

March 5, 2020 Pooja Ph.D. CELTA

Writing Task 1 : Letter of complaint

You should spend about 20 minutes on this task. You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter

describe the problem with the equipment

explain what happened when you phoned the shop

say what you would like the manager to do

Write at least 150 words. You do NOT need to write any addresses.

Begin your letter as follows: Dear Sir/Madam,

Sample Answer

Dear Sir/Madam, I am writing to express my dissatisfaction with the inferior quality of a mobile phone which I bought from your renowned store last week. The first malfunction that I noticed in the phone was its short battery life. Its battery discharges within an hour of charging. Apart from that, the device becomes extremely hot when I charge it. I found another problem when I clicked some photos. Even though this phone has an eight mega pixel camera, the photos were terribly blurred. Initially, I thought my hand shook while taking the pictures. But, even after keeping the phone in a fixed position, the same problem persisted. You can imagine how unhappy I was to discover these technical faults in such an expensive model. Naturally, I contacted the store to report the problem. Your representative said that this model was out of stock and I would have to wait for a week for replacement. Unfortunately, I did not receive any information about the new stock arrival in the last three weeks. When I called the representative, he was unable to give a sensible answer to me. I am very disappointed with both the equipment and the service I have received. Therefore, I expect a full refund of 30,000 rupees as soon as possible. I look forward to hearing from you. Yours faithfully, Priya Chamoli

_{This sample answer contains 219 Words.}

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