You should spend no more than 20 minutes on this task and write at least 150 words.
You have bought a mobile phone from a tax-free shop just a few days ago, and it does not work properly.
Write a letter to the manager to complain about it and ask him to solve the problem.
You do not need to write the address.
Begin your letter as dear Sir/Madam.
The reason I am writing to you is poor quality of a mobile phone, which I bought in your store few days ago. After only two days of using it, problems started to appear.
The first malfunction that I noticed was the incompatibility of the earphones and the phone. No matter how properly I inserted the earphone in the jack, I could not hear the music properly. I discovered another problem when I tried to download some applications on it. It started to vibrate and then after few seconds flashed a message saying, cannot download the file because of insufficient memory. I am unable to use the phone since. I am surprised to discover that much problems in a quite expensive model.
Naturally, I returned the phone to your shop to be replaced with a new one. Your assistance said that I would have to wait for a week, before they could check if the main office can solve the issue in the phone. When I came after a week, the phone still had not arrived and they asked me to come back after ten days. Finally, after 20 days I was contacted by your representative. Imagine my feelings when I learned from him that I cannot receive the same model as I bought. As a solution he offered that I rather buy a more expensive phone and this too will take another ten days.
I am very disappointed with both the equipment and the service I have received. I insist on getting a refund of the entire money that I paid as soon as possible.
I look forward to hearing from you.