You travelled by plane last week and your luggage was lost. You have still heard nothing from the airline company.
Write to the airline explaining what happened. Describe your luggage and tell them what was in it. Find out what are they going to do about it.
You should write at least 150 words.
Begin your letter as dear sir/madam.
I am writing to express my dissatisfaction with the services provided by your airline company, during my last travel about two weeks ago, from India to Bahamas. Although the flight was fine, my luggage got lost on my arrival.
I took a two way flight from India to Bahamas, from your airlines on 15th of this month. I had no issues reaching Bahamas and the luggage was given to me on time. After completing my three day visit there, I returned to India on 18th of this month. Although the services provided were fantastic during the flight, I was surprised to have found that my luggage is missing.
I was carrying a blue bag and a suitcase. The bag had my laptop and other important official documents which I had to submit at my office on reaching. The suitcase, had my clothes, hard disk, and other random things. Although the clothes are not important, but the hard disk is very important for me.
When I contacted your representative, they told me that it must have got left out while picking luggage from Bahamas and it will be returned back to me within a week. I was a bit hazy but they provided me the assurance that within a week they shall call me and return me back the suitcase.
Naturally, I waited for the call, but after ten days, I was bound to return to the airlines. On reaching there, I was told that they have not received any such complaint and hence, no action was taken place. I then asked them to call the person who assured me ten days back. Imagine my feelings when I learned from him that there has been no action taken since they were busy with other important customers. When I tried to contact you by phone, no one could offer me any sensible answer. As a solution he offered that I wait for another one month, before I receive the luggage.
I am very disappointed with your airlines and expect that my luggage be returned as soon as possible.