IELTS General Writing # Complaint Letter to Sports Centre Manager
You should spend about 20 minutes on this task.
You are not satisfied with the changing rooms in a sports centre that you visit. Write a letter to the manager:
– What the problem is
– How you feel about the problem
– What steps you want the manager to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
I am writing to express my dissatisfaction with the facilities provided by your sports center located at the MG Road. It has been two years since I and my husband joined this center. We both attend the aerobics classes in the morning and do swimming in the evening.
I want to bring into your notice that the changing rooms in the pool section are not being maintained properly. Firstly, the towels are soiled and even damp sometimes. Secondly, there is a foul smell in the rooms most of the time. It seems as if the area is not cleaned thoroughly and no room freshener is used. We talked with the facilitator before writing to you but the issue was ignored rather than being resolved. Such a response has disappointed us as it is a basic hygiene issue which should have been taken care of immediately after the first complaint.
I would like you to ensure that clean towels are supplied after every swimming session and rooms are cleaned regularly. If the problem of foul smell can also be tackled by installing ventilators, we would be grateful to you.
I look forward to receiving a prompt response.