IELTS Letter Sample Answer # Online Shopping

You need to spend 20 minutes on this task.
You have recently ordered an item through online shopping, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.

Dear Sir/Madam,
I am writing this letter to express my disappointment with the services provided by your company. Recently, I ordered a mobile phone (Ericsson 4G+), ordered number 738493 from your company.
The order was expected to be delivered on 23rd of January but came to my door steps on the 30th of January. Meanwhile, I called the customer care number several times but it was all in vain. Every time, they informed that the order has been dispatched and will arrive today or tomorrow. Moreover, when the order did arrived, although late, it was defective. The phone packaging was not sealed and it did not had the charger. You can imagine how frustrated I felt at that time.
Adding insult to my injury, when I told the delivery boy to take back the order since I no longer need it, he asked me quietly take it and contact the higher authorities for any complaint.
I hope you will look forward into the matter and either provide me with the working model of the phone or refund my money as soon as possible.
I am looking forward to hearing from you.
Yours sincerely,

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