IELTS Cue Card 2024: Talk about a time when you received poor service.
Talk about a time when you received poor service:
You should say:
- When was it?
- Where did this happen?
- What did you do about it?
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Sample Answer
We often go to various places to avail different kinds of services. I too have been to many places like hotels, offices, car showrooms and garages. Today, I’d like to talk about a time when I received poor service.
I work as a senior manager in a software company. A few months ago, my team and I went to a popular restaurant near our office. It was a team lunch to celebrate our successful year. We were greeted, welcomed through the grand entrance and seated. The place was full and quite busy. It took almost fifteen minutes for the waiter to bring water to our table and present the menu. I felt bad but I didn’t make any issue about it. All of us chose our preferences and gave our orders. We kept on talking about different things. Half an hour passed but no one brought our orders. It was very upsetting because we were getting late.
I went to the reception to complain about the delayed service. The receptionist apologized and went ahead to expedite our order. We finally received our drinks and food. We started eating but when two of my colleagues found strands of hair in their soups and in pieces of bread, the situation became unbearable. This was the last straw, we all got up and left the place without saying a single word. After reaching the office, I sent a formal letter of complaint to the restaurant manager. In compensation, we received an invite to an evening meal for all of us, along with a sincere written apology and promise of the best service. We didn’t go there again but it somehow made us forget that bad experience.
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