Category: Complaint Letters

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS Letter complaint #Faulty Phone

IELTS Letter #Phone faulty phone complaint

You recently bought a high-end Smartphone from a renowned manufacturer. The phone you received is faulty. Write a letter of complaint to the company head describing what the problem is, the action you took and what you would like them to do about it.

IELTS LETTER COMPLAINT #FAULTY PHONE, IELTSBAND7 , DEHRADUN

Sample Answer

Dear Sir/Madam,
I am writing this letter in regards to a Smartphone that I bought from your retail outlet based in west Delhi.
The purchase was made on 13/09/2018 and I was given a bill and warranty card along with the phone. The very next day the screen went blurry and the phone switched off completely. As I spent a huge amount of money on this phone I did not feel like taking any risks and took it back to the store immediately. The technician was not present at that time and I was asked to drop the phone and follow up later.
The reference number for my complaint is B57921 and rather than being informed about the phone, I had to visit the store myself after 5 days to find what’s wrong with it. The services I was offered were quite poor and the technician present there was not able to give a clear explanation about the phone’s faults. They managed to temporarily fix and it broke again the following day. I am not very sure if I want the same phone again. For a company of your size, the services are quite poor and the quality of the handset is not up to the mark.
Can you please issue me a refund for the full amount as I am very disappointed with the services provided by your company.
Yours sincerely,
Pooja Panday

 

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS Writing Task 1 #Complaints About The Reception Area

IELTS Writing Task 1 complaints about the reception area

You should spend about 20 minutes on this task. Write at least 150 words.

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager describing the complaints that you have received and suggestions to improve the service.

You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,
IELTS WRITING TASK 1 #COMPLAINTS ABOUT THE RECEPTION AREA, IELTS BAND7 DEHRADUN

Sample Answer

Dear Sir/Madam,
I am writing you this letter in regards to the numerous complaints that we have received in relation to the reception area.
Most of the clients are not happy with the general cleanliness of the common area. The feedback forms filled by quite a few clients suggest that they were disappointed with the unpleasant behaviour of my colleague, Charlie. The waiting times have also risen drastically due to one of the check in counters not working and even though we tried to fix the faulty computer a few weeks ago all the effort went down in vain.
Our common areas get cleaned every 6 hours and I would suggest you to bring this down to every 3 hours. Charlie has had several personal issues recently and maybe you can approve his pending holidays so he can have some time off. We need a new computer as soon as possible and if you may please also order me a new mouse as the one for my computer is not very responsive.
Some of these matter require your urgent attention so please if you may sort these problems out as soon as possible.
Yours sincerely,
Adam Johnson

 

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS Letter Sample Answer # False Advertisement

Advertisements have a very important role to play in our lives. Most of us buy the products based on the advertisements we see. This time we are looking at an IELTS Letter sample answer about a complaint about a false advertisement.

You should spend 20 minutes on this task.

You saw an advertisement recently and bought the advertised product. Upon receiving the product, you discovered that the information in the advertisement was incorrect. Write a letter to the person responsible for the advertisement and say :

  • what is the product
  • which information in the advertisement is incorrect?
  • what do you expect the person to do about it?

Write at least 150 words.

SAMPLE ANSWER

Dear Anish,

Last month, you visited our colony Adarsh Vihar, near Balliwala Chowk to sell the Ayurveda products. There were products for face, foot, and hair and you promised all of them to not have any side effects. On that note, I bought a foot cream: Heal the Foot for myself. It promised that I will no longer have any foot cracks.

However, on applying the cream, the cracks have increased for me. Not only that, sometimes the crack become so deep that it starts bleeding. Furthermore, a friend of mine bought a face wash for herself. She has noticed increased face marks on her face.

The product did not help us with our body and to make it worse also had side effects. I would request you to reimburse the money for the products bought. If required, we can return back the products.

Best

Avantika

IELTS BAND 7

IELTS Letter Sample Questions # Damaged Goods

There are so often times that we transport our goods from one place to another. However, many times we receive damaged goods. Below is a sample answer to a complaint letter to the manager of a company regarding damaged goods received.

You should spend 20 minutes on this task.

You have recently used the services of a moving company. At the new place, you found out that some of your items were badly damaged. Write a letter to the company manager including the following :

  • give details of your move
  • list items that were damaged
  • say what you expect the manager to do

Write at least 150 words.

SAMPLE ANSWER

Dear Sir/Madam,

I recently shifted from Bhubaneswar to Dehradun and took services from ABC travel Corp, for moving my goods to Dehradun. The transportation began on 20/July from House no 122, Sailashree Vihar, Bhubaneswar and my goods were delivered at 35 Dutta Enclave, Dehradun on time.

However, on unpacking, I found there were few items that were damaged. Apart from some small scratches in many of them, my desk has been broken and is of no longer use. It had a base of the glass and the glass is in two pieces. In addition, the washing machine has a big dent which has caused some internal issues. As a result of this, the washing machine has stopped working.

Your services had a reputation in Bhubaneswar and therefore I took them. I would request you to either reimburse me the payment for the broken items or replace them.

Best

Avantika

IELTSBAND7

IELTS Dehradun Uttarakhand Tel: 8439000086

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