Tag: complaint letter

IELTS Writing Task 1 #Complaints About The Reception Area

IELTS Writing Task 1 complaints about the reception area

You should spend about 20 minutes on this task. Write at least 150 words.

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager describing the complaints that you have received and suggestions to improve the service.

You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,
IELTS WRITING TASK 1 #COMPLAINTS ABOUT THE RECEPTION AREA, IELTS BAND7 DEHRADUN

Sample Answer

Dear Sir/Madam,
I am writing you this letter in regards to the numerous complaints that we have received in relation to the reception area.
Most of the clients are not happy with the general cleanliness of the common area. The feedback forms filled by quite a few clients suggest that they were disappointed with the unpleasant behaviour of my colleague, Charlie. The waiting times have also risen drastically due to one of the check in counters not working and even though we tried to fix the faulty computer a few weeks ago all the effort went down in vain.
Our common areas get cleaned every 6 hours and I would suggest you to bring this down to every 3 hours. Charlie has had several personal issues recently and maybe you can approve his pending holidays so he can have some time off. We need a new computer as soon as possible and if you may please also order me a new mouse as the one for my computer is not very responsive.
Some of these matter require your urgent attention so please if you may sort these problems out as soon as possible.
Yours sincerely,
Adam Johnson

 

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS General Letter # Museum Visit

You should spend 20 minutes on this task.

You went to a museum with your elderly friend last week. However, he/she found it difficult to walk around the museum. Write a letter to the manager and say :

  • whom did you visit the museum with?
  • what problems/inconveniences did he/she face?
  • also, suggest solutions to enhance the museum visit experience for an elderly person.

Write at least 150 words.

SAMPLE ANSWER

Dear Sir/Madam,
We have been living in the city for quite a long time and your museum has been the must go place for our family members in every month. So, when my friend’s grandfather visited our city, we brought him along with us to visit the museum. Initially, he was very content with the feel of the place but got irritated because there were no places to sit. We felt an urgent need for more places to sit in the museum.

The second time he looked at us with pleading eyes was when we were having lunch at the museum. The food items were good for us, but they were a bit too oily for my grandfather. After six hours of visit, he felt tired and hungry. Had there been some fruits and juice center, it would have helped a lot.

The concerns might seem bit obvious but when interacting with other elderly people, I found similar feedbacks. Your museum has a good reputation in general, I hope these suggestions will help you in improving the experience of the museum.

Best
Avantika

IELTS BAND 7

IELTS General Writing # Complaint Letter to Sports Centre Manager

IELTS General Writing # Complaint Letter to Sports Centre Manager

You should spend about 20 minutes on this task.

You are not satisfied with the changing rooms in a sports centre that you visit. Write a letter to the manager:
– What the problem is
– How you feel about the problem
– What steps you want the manager to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:

Sample Answer

Dear Sir/Madam,

I am writing to express my dissatisfaction with the facilities provided by your sports center located at the MG Road. It has been two years since I and my husband joined this center. We both attend the aerobics classes in the morning and do swimming in the evening.

I want to bring into your notice that the changing rooms in the pool section are not being maintained properly. Firstly, the towels are soiled and even damp sometimes. Secondly, there is a foul smell in the rooms most of the time. It seems as if the area is not cleaned thoroughly and no room freshener is used. We talked with the facilitator before writing to you but the issue was ignored rather than being resolved. Such a response has disappointed us as it is a basic hygiene issue which should have been taken care of immediately after the first complaint.
I would like you to ensure that clean towels are supplied after every swimming session and rooms are cleaned regularly. If the problem of foul smell can also be tackled by installing ventilators, we would be grateful to you.

I look forward to receiving a prompt response.

Yours faithfully
Anju Rawat

 

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

General Writing Test # Complaint Letter Rented Apartment Problems

IELTS General Writing Letter. You should spend 20 minutes on this task.

You and your family have just rented an apartment and one or two problems occurred. Write a letter to the landlord.
– Describe the problems.
– Tell him what you want him to do.

Sample Answer:

Dear Mr. Gaur,

Hope you are doing great. We have just shifted to your apartment at Raj Nagar this week and discovered a few inconveniences which I would like to bring to your notice.

The first issue is that the sink in the kitchen is dripping. Every time we use the sink, it gets clogged and water starts dripping. It is quite stinky as well. It looks like a drainage system obstruction. The second concern is that the flush of the bathroom attached with the kids’ room is out of order. It could either be due to a damaged pipe or hindrance in the flow of water in the tank.

Both these problems are causing a lot of inconvenience for my family and need your immediate attention. I request you to look into this matter and take the appropriate action at the earliest possible.

I look forward to receiving a prompt response.

Yours sincerely
Kritika Gupta

IELTS Dehradun Uttarakhand Tel: 8439000086

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