Complaint Against Services # Letter For IELTS

You should spend about 20 minutes on this task.

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
-give details of what went wrong
-explain what you had to do to overcome the problem at the time
-say what action you would like the manager to take

You should write at least 150 words.


SAMPLE ANSWER

Dear Sir/Madam,
The reason I am writing to you is the poor quality of services provided to me during my last visit at your hotel. The services provided were excellent for the first few hours after I checked in but the issues started popping up when I started staying.
The first issue that I noticed was that the heating system of the hotel was not working. While making my bookings I was assured that I need not bring along any blankets as there is a heating system and I will not face any issues. However, when I inquired to the staff about it they plainly told me that it is not working and I must make my own arrangements regarding it. When I tried to contact you by phone, no one would give me any sensible answer.

The next major issue was of water. You can imagine how frustrated and puzzled I was when I was informed that there is no hot water available and I need to take a bath with cold water only. I was thankful that there were geysers available in public bathrooms or else I had to suffer. Adding insult to my injury, they even asked me to leave a day before my planned check out day.

I am very disapointed with the service I have received. Therefore I expect refund as soon as possible.
Yours sincerely,
Anmol.
IELTSBAND7

Return The Book # Letter For IELTS

You should spend 20 minutes on this task.
You recently completed a course and you borrowed a book from your teacher which you couldn’t return in time. You would like to return the book now. Write a letter to your teacher and say
– What book was it?
– How helpful was the book?
– Explain why you couldn’t return it in time.


SAMPLE ANSWER

Dear Madam,
I am sorry I have not written for so long. My work keeps me so busy, that I never have a minute to myself. I am writing to tell you about how fantastic the book was.

The book I am talking about is “the mocking bird by Harper lee”.I know it has been long since I took the book and I am really sorry for it. But the book was truly awesome. I remember re reading the entire book five times because of its lovely content. In some sense, the book was a true eye opener.

It shows in a very subtle manner the issues that people from backward classes or the minorities face. Even better it tries to bring to notice the fact that no matter what the big issues are prevailing there are still some people who are moved by the feeling of being human.

Ma’am I had read the entire book five months ago but then I got a call from the BBC to be a part of a new tv series covering the entire India. I was so very excited that I just forgot. It is only now that I have come back and saw the book lying on my desk. I am yet again sorry for the delay Ma’am and I hope you will understand my situation.
With love and many thanks from me.
Anmol
IELTSBAND7

Issues In Apartment # Letter For IELTS

You should spend 20 minutes on this task.

You have recently moved to a new apartment and found some issues in apartment. Write a letter to the landlord and explain
– What do you like about the apartment?
– What are the issues there?
– Suggest a solution to fix them.


SAMPLE ANSWER

Dear Madam,
The reason I am writing to you is the number of issues that have arisen in the apartment that I have moved into. After living there for few days, the issues started popping up.

I took the apartment on rent from you last week on 13 and I really loved the apartment as well as the surroundings. The neighbors are fantastic and the locality is very healthy and pleasing. However, I am facing issues with basic amenities in the resident. When taking it you assured that there will be 24/7 water supply but to my disappointment the water comes only for an hour and that to at random hours.

The second issue that I am facing is the leaking rooftop of my bedroom. It was fine for the first few days, but the leaking has not stopped since the day it rained. This has forced me to sleep in other room, creating a complete chaos in otherwise fantastic apartment.

I am quite disappointed and more importantly puzzled with the issues and would like you to solve them as soon as possible. You can either send a plumber or come yourself to check the entire situation.

Looking forward to hearing from you.
Yours sincerely,
Anmol
IELTSBAND7

Changes In Reservations # Letter For IELTS

You should spend 20 minutes.

You need to make some changes in reservations for a business meeting with your colleagues in a hotel.
Write a letter to the hotel and ask to make the change, and also inquire about meeting room facilities available in the hotel.


SAMPLE ANSWER

Dear Sir/Madam,
I am writing in regard to the reservations made by me for a business meeting with my peers in your hotel. There have been some changes in our plan and we would like the settings to be updated accordingly.

We had made provisions in your hotel for the month of November dated 07 to 12. The meeting was between our team and a team of delegates coming from China. However, the people coming from China have postponed the meeting due to some economic issues and the meeting will be held on the same dates but in December.

We were a team of 10 people, including both us and the delegates. Accordingly, the provisions were made, in which there were 5 rooms booked along with access to other facilities. Also the hall was booked for the date of 10 November, on which the meeting was likely to be held. Since the changes have been made, the meeting will be held on 10 December with bookings required from 07 to 12 December.

I hope you would be able to make the necessary changes. Either ways if the changes are not possible, please do inform me within a week.
Looking forward to hearing from you.
Yours faithfully,
Anmol.

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