IELTS Letter complaint #Faulty Phone

IELTS Letter #Phone faulty phone complaint

You recently bought a high-end Smartphone from a renowned manufacturer. The phone you received is faulty. Write a letter of complaint to the company head describing what the problem is, the action you took and what you would like them to do about it.

Sample Answer

Dear Sir/Madam,
I am writing this letter in regards to a Smartphone that I bought from your retail outlet based in west Delhi.
The purchase was made on 13/09/2018 and I was given a bill and warranty card along with the phone. The very next day the screen went blurry and the phone switched off completely. As I spent a huge amount of money on this phone I did not feel like taking any risks and took it back to the store immediately. The technician was not present at that time and I was asked to drop the phone and follow up later.
The reference number for my complaint is B57921 and rather than being informed about the phone, I had to visit the store myself after 5 days to find what’s wrong with it. The services I was offered were quite poor and the technician present there was not able to give a clear explanation about the phone’s faults. They managed to temporarily fix and it broke again the following day. I am not very sure if I want the same phone again. For a company of your size, the services are quite poor and the quality of the handset is not up to the mark.
Can you please issue me a refund for the full amount as I am very disappointed with the services provided by your company.
Yours sincerely,
Pooja Panday

 

IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087