IELTS Speaking Task Cue Card: Talk about a time when you complained about something.

IELTS Speaking Task Cue Card:

Talk about a time when you complained about something.

  • What was the issue?
  • Who did you complain about it?
  • What was the result?
  • How did you feel about it?

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Sample answer:

Complaining about a product or service that we buy is also a common phenomenon. We always contact customer services to know any details, to give feedback, or to discuss any issues. I have also complained about a lot of problems relating to the products that I purchase. I fancy myself as an electronic gadget collector and keep purchasing the latest gadgets and electronics that are releasing in the market every now and then.

I once purchased a new phone from a brand outlet in my city. Basically, it was a smartphone and I liked it very much. Two days passed by and the phone’s screen stopped working as soon as I put it on charge. This sudden issue in the device both surprised and saddened me. Anyway, I tried to power the device on and off and went through with all the steps listed in the user manual, but to no avail. Eventually, I called up the service centre, to complain about it and listed out the issue to them with details. They made me reboot the phone and reconnect the battery. These steps did not work and hence they told me to bring over the phone to the centre.

I eagerly took the phone to them and they told me after checking the device that it was a software issue. The staff were very polite and fixed the issue very quickly, without any extra cost. I was very happy about the prompt service and proper ownership of the staff. It was a satisfying experience visiting the service centre and receiving a prompt reply regarding my complaint.

(267 words)


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