Request Compensation or Refund # IELTS Letter

Topic – Complaint Letter

You had a meal at a restaurant. You are not happy with the service. Write a letter to the manager to complain about it. Give details about the problems and request compensation or refund.
Write at least 150 words.

Answer – (Level Band 6.5)

Dear Sir/Madam,

I am a regular customer at your restaurant because of the excellent quality and an array of delicious meals that you offer on your menu. This is regarding the meal I had at your restaurant last week. I took my friend for dinner whom I had raved to about your delectable cuisine.

Both my friend and I sat and went through the menu to decide the order. As we sat there, neither did anyone fill up our water glasses, nor did they come to take the order. I had to literally go up to the front desk to request the water as well as place the order. Even after having placed the order, our meal arrived an hour later and that too cold. It was quite embarrassing and disappointing for me as I had given excellent reviews about your food and service to my friend.

After finishing the unsatisfactory meal, I still paid for the food and left a tip for the service staff. I am unsure about the reason for such sloppy and distasteful service and it would be nothing except common courtesy to refund the bill. I request you to look into this matter so that I would once again be confident to visit your restaurant.

Goodwill,

Amit Jindal