Complaint Letter # IELTS Writing (Level Band 5.5)
Write Complaint Letter
You have bought a mobile phone in a tax free shop just a few days ago and it does not work properly. Write a letter to the manager to complain about it and ask him to solve the problem. In your letter:
Write at least 150 words.
Answer(Level Band 5.5)
I am writing in regard to the mobile phone that I purchased from your store which is a Samsung Galaxy S 6. When I used this phone initially, it worked smoothly but after 2 days it began giving trouble as the screen would go off. This kept happening at an interval of nearly every half hour and this problem kept aggravating.
I tried switching off the phone and restarting it but somehow it did not make any difference. After sometime, it gave up completely and now I cannot switch it on at all. All my contacts and files are in the phone which I am unable to access and this problem is hampering my business as I cannot make or take any calls.
I earnestly request you to look for a solution to this problem by either changing the phone or fixing the same as soon as possible. I would appreciate it if this could be done at the earliest as time is of the essence here.