Request Compensation or Refund # IELTS Letter

Topic – Complaint Letter

You had a meal at a restaurant. You are not happy with the service. Write a letter to the manager to complain about it. Give details about the problems and request compensation or refund.
Write at least 150 words.

Answer – (Level Band 6.5)

Dear Sir/Madam,

I am a regular customer at your restaurant because of the excellent quality and an array of delicious meals that you offer on your menu. This is regarding the meal I had at your restaurant last week. I took my friend for dinner whom I had raved to about your delectable cuisine.

Both my friend and I sat and went through the menu to decide the order. As we sat there, neither did anyone fill up our water glasses, nor did they come to take the order. I had to literally go up to the front desk to request the water as well as place the order. Even after having placed the order, our meal arrived an hour later and that too cold. It was quite embarrassing and disappointing for me as I had given excellent reviews about your food and service to my friend.

After finishing the unsatisfactory meal, I still paid for the food and left a tip for the service staff. I am unsure about the reason for such sloppy and distasteful service and it would be nothing except common courtesy to refund the bill. I request you to look into this matter so that I would once again be confident to visit your restaurant.

Goodwill,

Amit Jindal

Go Set A Watchman

Exactly 100 pages into Harper Lee’s Go Set a Watchman, the illusions of Jean Louise Finch and several generations of idealists are shattered when, arranging her father’s pile of reading material on a visit home from New York, Jean Louise discovers a pamphlet called “The Black Plague.” She picks it up, reads it all the way through, then takes it “by one of its corners … like she would hold a dead rat by the tail” and throws it in the garbage.
“Jean Louise,” her aunt says, in response to her indignation. “I don’t think you fully realize what’s been going on down here.”
It’s an awakening that’s not so much rude as cruel: Maycomb County, Alabama, is now a different world from the one she grew up in, and To Kill a Mockingbird’s Atticus Finch, the paragon of the legal profession, the father figure and steward of the nation’s conscience, is revealed to be frail and flawed. He is, at 72, a rheumatic and unrepentant segregationist who believes with complete conviction that the white race is superior. “Jean Louise, have you ever considered that you can’t have a set of backward people living among people advanced in one civilization and have a social Arcadia?” he asks late in the book, to her horror. “Do you want Negroes by the carload in the our schools and churches and theaters? Do you want them in our world?”
The article has been taken from “The New Yorker ”.

VOCABULARY EXPLAINED

ILLUSIONS
Illusion is something that deceives by producing a false or misleading projection of something. “illusion of … are shattered” means what they thought it to be, it has turned out to be something else.
IDEALIST
Idealist here refers to the writers who treat subject imaginatively. So when the illusion of idealist are shattered, it means that the picture they had imagined is not true.
PAMPHLET
Pamphlet is a complete publication of about 80 pages stitched together and having a cover.
INDIGNATION
Indignation is a strong displeasure at something considered wrong or offensive. So, herein her aunt responds to her behavior of displeasure.
PARAGON
Paragon refers to someone of exceptional merit. So, “paragon of legal profession” means someone who is excellent in the legal profession.
STEWARD
Steward, here means a person who is in charge of something. “so steward of national conscience is a person responsible for the national conscience”.
CONSCIENCE
Conscience refers to the inner sense of what is right and what is wrong. “the national conscience” means what according to the nation as a whole is right or wrong!
FRAIL
Frail, here means, morally weak and easily tempted. In this context, it means that the person who was responsible for the nation’s conscience was himself morally weak.
FLAWED
Flawed is used to refer to someone who has imperfections.
RHEUMATIC
Rheumatic is a person with the disorder of the extremities or back, causing pain.
UNREPENTANT
Unrepentant is a person who shows no shame about his/ her actions.
SEGREGATIONIST
Segregationist is a person who supports the separation of the people depending on their caste, gender etc.
CONVICTION
Conviction here means strong opinion or belief. Here it means that the person had a strong belief that white race is superior.
CARLOAD
Carload refers to the number of people a car is carrying or it can carry. “Do you want Negroes by the carload in the our schools and churches and theaters?” means that do you as many Negros in the school as the car can carry.

IELTSBAND7

Imperative Sentence

Imperative sentences are the ones that are used to make a command, request or express a desire. An imperative sentence can either be simple, compound or complex. Some of the simplest sentences in English are the imperative sentences.

For example-:

  • Stop!
  • Go!

Note: don’t get confused as to why I have used an exclamation mark if it is an imperative sentence!An imperative sentence can either end with a period or an exclamation mark depending on the strength of the emotion.
Examples Of Imperative Sentence

  • Shut the door!
  • Can I have your pen, please.
  • Just do it.

Note: an imperative sentence need not to necessarily have a please while making a request; however, you can add it if you want.
WHERE IS THE SUBJECT
You must be wondering where is the subject in imperative sentences. Well, an imperative sentence always has a subject and it is “YOU”.
[you] open the door.
[you] please, give me your notebook.

Imperative Verbs

Imperative sentences contain verbs in the imperative form. This means that the verb is used to either make a command or request or desire. These verbs can be used as objects in other sentences.
For example-:

  1. TALK politely.
    You are not allowed to talk here.
  2. TURN off the radio.
    We took a wrong turn and got late for the show.

Imperative sentences can even be used in academic papers and are often used to increase depth in your writing.

Grammar Rules For Imperative Sentence
  1. We can make imperative sentences with bare infinitives (without to).
    For Example-:
    Be strong.
    Let him go.
    You dare not touch it.

  2. When making negative imperative sentences use don’t or do not.
    For Example-:
    Don’t mess with the teachers.
    Do not enter into the room without knocking.

  3. The name of the person can be written in an imperative sentence, but that is usually at the end of the sentence.
    For example-:
    Please pass me the book, Nitika.

  4. If you are talking to more than one person use the pronoun “you” to make a distinction.
    For example-:
    You park the car and you come along with me.
    You wait here while I’ll send them off.

IELTSBAND7

Complaint Letter # IELTS Writing (Level Band 5.5)

Write Complaint Letter

You have bought a mobile phone in a tax free shop just a few days ago and it does not work properly. Write a letter to the manager to complain about it and ask him to solve the problem. In your letter:

Write at least 150 words.

 

 

Answer(Level Band 5.5)

 

Dear Sir/Madam,

I am writing in regard to the mobile phone that I purchased from your store which is a Samsung Galaxy S 6. When I used this phone initially, it worked smoothly but after 2 days it began giving trouble as the screen would go off. This kept happening at an interval of nearly every half hour and this problem kept aggravating.

I tried switching off the phone and restarting it but somehow it did not make any difference. After sometime, it gave up completely and now I cannot switch it on at all. All my contacts and files are in the phone which I am unable to access and this problem is hampering my business as I cannot make or take any calls.

I earnestly request you to look for a solution to this problem by either changing the phone or fixing the same as soon as possible. I would appreciate it if this could be done at the earliest as time is of the essence here.

Yours Sincerely,

Jagbeer Kaur

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