IELTS Cue Card : Talk about a time when you complained about something.

Talk about a time when you complained about something.

You should know:

• What was the issue?
• Who did you complain about it?
• What was the result?
• How did you feel about it?

Sample answer:

Complaining about a product or service that we buy is a common phenomenon. I have also complained about the problems relating to the products that I purchase. Today I am going talk about one such time.

I am very fond of electronic gadgets and I always buy the latest items that are released in the market.  I recently purchased a new phone from a renowned outlet in my city. It was a smartphone and I liked it very much.

For the first two days, the phone worked well. But, after that the screen stopped working while being on charge. This sudden issue in the device both surprised and saddened me. I tried to power the device, switched on and off and followed all the steps listed in the user manual, but the problem did not solve. Eventually, I called up the customer service centre to lodge a complain and explained the issue to the executive. Initially, he made me reboot the phone and reconnect the battery. When these steps did not help at all, I was asked to bring the phone to the outlet.

I immediately went to the store and gave the phone at the counter. After checking the device, the staff on duty told me  that it was a software issue. The staff were very polite. They fixed the issue very quickly, without any extra cost. I was very happy with the prompt professional service and support provided by the staff. I thanked them and returned home with a positive experience.

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