Category: Complaint Letters

You should spend 20 minutes on this task.

You have been living in a rental apartment for the past few years. Recently a new neighbor moved in and has been making a lot of noise, which disturbs you.

Write a letter to the landlord. In your letter:

• explain the situation
• describe why it bothers you
• suggest a solution

Write at least 150 words.

---

SAMPLE ANSWER

Dear Mrs. Rathore,

I hope you and your family are well. I am writing this letter in regards to the problem I am facing with the new tenant that has moved in the apartment next to mine. I have been living here since past two years and it has always been great living here, until now.

Few months ago, a person named Jack, moved in to live next door. Although it had been fine in the beginning with little issues, things have worsen in recent times. The issue is that Jack is a professional model and I understand that partying is a part of his profession. But with time the number of parties have increased. The problem is that he parties in night which are accompanied with loud music.

Being in the business of entertainment, the problem does not irritates me much but my children are school going. The loud music tends to disturb their sleep often leading to poor performance in school. Talking to jack has been to no avail and there was no option left.

I would appreciate it if you could speak to Jack and ask him to lower the volume of music.

I will let you know as soon as the situation improves.

Yours faithfully,

Anmol

IELTSBAND7

 

You should spend about 20 minutes on this task.

You are studying a short course in another country. Your accommodation was arranged by the course provider. There is a major problem with the accommodation.
Write a letter to the course provider. In your letter:

• Say what the problem is.
• Describe the accommodation you thought you were getting.
• Ask the provider to solve the problem.

Write at least 150 words.

SAMPLE ANSWER

Dear course provider,

I am Alice Degeneres studying a eight week intensive course at Oxford University. My tuition fee is covered by me, however, the accomodation was provided by  your company. It is expected that I pass my final exams with a great score and get an on-campus placement. With the work pressure increasing, it is very important for me to be able to study in a pleasant environment.

I am staying at Everton Hostel. The course is fantastic, however I am finding issues with accommodation. When the accommodation was provided I was assured that I will be provided a single room, however with time, three different students have settled in my room, claiming the accommodation was provided by you. Even more they tend to party in the house and bring in friends, which becomes really difficult for me to study. I am in final year, and require a single room that could help me to focus on my studies properly.

I wonder if I am moved to a hostel which is more conducive to serious study, or I may use the remainder of my accommodation to go towards payment for a hostel.

Looking forward to hearing from you.

Yours sincerely,
Alice Degeneres

IELTSBAND7

You should spend 20 minutes.

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.
Write a letter to the bank’s head office. In your letter:
-explain why you are writing
-express concern about the missing card
-ask them what they intend to do

---

SAMPLE ANSWER

Dear Sir/Madam,
I am writing in regard to the missing receipt of the new bank card that I had applied for.

Two weeks ago I had asked for a new bank card because of some issues in my old bank card. It was told to me that the new card will arrive after seven days. I did got the envelope claiming that I need to acknowledge the receipt in it but to my disappointment I have not received any receipt. The envelope had a letter from your bank describing about how to use the card and what are the advantages of it.

I am concerned because it might also be possible that the card was lost while it was being sent or there are some problems with the bank. Either ways, my old card has stopped working entirely and I am in an urgent need of the new card to make transactions related to my business.

I would like you to look into the matter and issue me the card as soon as possible.
Looking forward to hearing from you.
Yours sincerely,
Anmol.
IELTSBAND7