Issues With Services # Letter For IELTS

You should spend 20 minutes on this task.

You recently went to a restaurant for a meal. But you are dissatisfied with the services provided to you.

Write to the manager to complain about it. Give details about the problems and request some compensation or refund. 

You should write at least 150 words. You do not need to write any addresses.

SAMPLE ANSWER

Dear Sir/Madam,

I am writing to express  my dissatisfaction with the services that I received at your restaurant.

I ordered a vegetarian full course meal on 13/02/2015, just three days ago. After few of the dishes that I ordered, we started getting random items. When I contacted your representative, they instead of being sorry, blamed me,saying it was my fault, and I had not ordered correctly. To add misery to my insult, when I refused to rather eat any dish and move out, they asked me to pay the bill for the dishes, neither I ordered nor ate. On refusing to do say ,they asked me to wash the dishes. Even more, when I tried contacting you on phone, no one offered me any sensible answer. You can imagine how such a behavior upsets me, owing to the fact that I am one of your permanent customers.

I hope you can settle this matter by either returning me back my money or offering me a meal worth the amount I paid. Otherwise, I will be forced to complaint to higher authorities.

I look forward to hearing from you.

Yours faithfully,

Alice Degenres.

IELTSBAND7

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