GT WRITING TASK 1 – Write a letter to the manager of the restaurant

December 5, 2024 Sanya

GENERAL TRAINING WRITING TASK 1
You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take

Write at least 150 words.
You do NOT need to write your own addresses.
IELTS GT Writing Task1

Sample Answer
Dear Sir or Madam,

I am writing to express my dissatisfaction with the services I received at your restaurant.
I visited the restaurant on June 29th, 2024, with my family to celebrate my mother’s birthday. Based on recommendations from relatives and colleagues, I had high expectations, but unfortunately, our meal and the service did not meet those expectations.
We arrived at the restaurant around half past seven and had to wait an hour to be seated. Then, when we tried to place the order, the waiters were not very attentive and it took ages to place the order. We ordered Chinese food and it was served cold. The soup lacked freshness, and the prawns were undercooked. Our main course, mushroom fried rice with vegetables, was mistakenly served as fried rice with eggs. Moreover, resolving this issue took over 40 minutes, which was frustrating. When we tried to address these concerns with the head waiter, he was unresponsive and dismissive.
I hope you will take this feedback seriously and work on improving the quality of your meals and the professionalism of your staff. Addressing these issues will help ensure a better experience for future customers.
Thank you for your time and attention to this matter. I look forward to hearing from you soon.
Yours faithfully,
Mary Woods