IELTS Cue Card 2024: Talk about a time when you received poor service.

July 30, 2024 IELTS Research

Talk about a time when you received poor service:

You should say:

When was it?

Where did this happen?

What did you do about it?

Sample Answer

We often go to various places to avail different kinds of services for many purposes. I have been to many places with varying standards of services such as car garages, hotels, and offices. One such incident where I received poor quality of service was when I went to an upscale restaurant near my locality.

I went there with my team consisting of ten colleagues on the previous Saturday afternoon. We were there for a team lunch after a successful meeting. We were greeted, welcomed through the grand entrance and seated. The place was full and quite busy. It took almost fifteen minutes for the server to bring water to our table and present the menu. I felt bad but did not make any issue about it. All of us chose our preferences and gave our orders for the food. After discussing work issues for more than half an hour we realized that the servers did not bring our orders. I was annoyed and went to complain about the poor service to the manager.

He apologized profusely and went ahead to expedite our order. We finally received our food and had started eating it when two of my colleagues found strands of here in their soup and pieces of bread. This was the last straw and we all got up and left the place without complaining. I later sent a mail to the administration and received an invite to a meal for all of us again along write a sincere apology and promiser of the best service.
(256 words)

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