IELTS Writing Task 1 #Complaints About The Reception Area

IELTS Writing Task 1 complaints about the reception area

You should spend about 20 minutes on this task. Write at least 150 words.

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager describing the complaints that you have received and suggestions to improve the service.

You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,

Sample Answer

Dear Sir/Madam,
I am writing you this letter in regards to the numerous complaints that we have received in relation to the reception area.
Most of the clients are not happy with the general cleanliness of the common area. The feedback forms filled by quite a few clients suggest that they were disappointed with the unpleasant behaviour of my colleague, Charlie. The waiting times have also risen drastically due to one of the check in counters not working and even though we tried to fix the faulty computer a few weeks ago all the effort went down in vain.
Our common areas get cleaned every 6 hours and I would suggest you to bring this down to every 3 hours. Charlie has had several personal issues recently and maybe you can approve his pending holidays so he can have some time off. We need a new computer as soon as possible and if you may please also order me a new mouse as the one for my computer is not very responsive.
Some of these matter require your urgent attention so please if you may sort these problems out as soon as possible.
Yours sincerely,
Adam Johnson

IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087