IELTS Writing # customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000, and 2007.
IELTS Writing Task
You should spend about 20 minutes on this task.
The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000, and 2007.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The bar chart represents how satisfied the US customers were with the airlines and the chart gives information about particular aspects of their flight experience in Gullup polls. The information given is of the years 1999, 2000 and 2007 respectively.
In 1999, 65% of the customers were contended with the airlines. A year later, the number rose moderately to 69% and reached 72% in 2007. On the other hand, the percent of discontented clients observed a slight decline from 32% to 29% in 2000 which later decreased by 5% in 2007.
Over the period of time, the customers were most satisfied with the aspect of generosity of the flight attendants which rose from 88% in 1999 to 92% in 2007. The second highest satisfaction level was witnessed by the courtesy of gate agents. However, the most noticeable change was in connection with ticket prices, where figures increased by 20%.
Overall, the percentage of contended customers experienced an upward trend whereas the figure of discontented customers fell considerably. It is also evident that courtesy of flight attendants had the highest satisfaction level and the customers were least satisfied with the comfort of seats.