Tag: complaint letter

IELTS General Training Writing Task 1: Letter of complaint

Writing Task 1 : Letter of complaint

You should spend about 20 minutes on this task. You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter

  • describe the problem with the equipment
  • explain what happened when you phoned the shop
  • say what you would like the manager to do

Write at least 150 words. You do NOT need to write any addresses.

Begin your letter as follows: Dear Sir/Madam,

Sample Answer

Dear Sir/Madam, I am writing to express my dissatisfaction with the inferior quality of a mobile phone which I bought from your renowned store last week. The first malfunction that I noticed in the phone was its short battery life. Its battery discharges within an hour of charging. Apart from that, the device becomes extremely hot when I charge it. I found another problem when I clicked some photos. Even though this phone has an eight mega pixel camera, the photos were terribly blurred. Initially, I thought my hand shook while taking the pictures. But, even after keeping the phone in a fixed position, the same problem persisted. You can imagine how unhappy I was to discover these technical faults in such an expensive model. Naturally, I contacted the store to report the problem. Your representative said that this model was out of stock and I would have to wait for a week for replacement. Unfortunately, I did not receive any information about the new stock arrival in the last three weeks. When I called the representative, he was unable to give a sensible answer to me. I am very disappointed with both the equipment and the service I have received. Therefore, I expect a full refund of 30,000 rupees as soon as possible. I look forward to hearing from you. Yours faithfully, Priya Chamoli

This sample answer contains 219 Words.

 

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8439000086

8439000087

7055710003

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IELTS Band 7 Dehradun
Near Ballupur Chowk, Dehradun

email: info at ieltsband7.com

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IELTS Writing task Letter: Problems with the Apartment

IELTS Writing task-1 # Letter Problems with the apartment

You should spend about 20 minutes on this task. Write at least 150 words.

You and your family have just rented an apartment and one or two problems occurred. Write a letter to the landlord. In your letter
• introduce yourself
• describe the problems
• what you would like him/her to do.

You do NOT need to write any addresses.
Begin your letter as follows:

Dear Sir/Madam,

IELTS GT Letter: Problems with the Apartment, IELTS BAND7 DEHRADUN

Sample Answer

Dear Sir,
I am writing to bring to your notice the problems we are facing in our newly rented apartment. I am Anna White. My family moved to your flat number 131, Pacific Avenue, last month.

Overall, we are pleased with the facilities provided. But, for the last few days, the water supply has become very irregular. Water comes only in the evening from 6 pm to 7 pm. Apart from this, the water heater is not functioning. It is making a lot of noise and only cold water comes from the faucet.

As you know that my wife and I work in overseas firms. Our office timings are from 11:00 am to 8:00 pm. So, no one is at home to store water in the evening. Scarcity of water and non-functioning heater, both problems are causing a lot of inconvenience for us.

I had a word with the utility manager of the apartment. He assured us to resolve the issue. Unfortunately, it has been more than a week since then and no action has been taken to solve the problem. After waiting for many days, I decided to inform you. Please look into this matter as soon as possible.
I look forward to receiving a prompt response.
Yours Sincerely
Anna White

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS BAND 7

IELTS Letter complaint #Faulty Phone

IELTS Letter #Phone faulty phone complaint

You recently bought a high-end Smartphone from a renowned manufacturer. The phone you received is faulty. Write a letter of complaint to the company head describing what the problem is, the action you took and what you would like them to do about it.

IELTS LETTER COMPLAINT #FAULTY PHONE, IELTSBAND7 , DEHRADUN

Sample Answer

Dear Sir/Madam,
I am writing this letter in regards to a Smartphone that I bought from your retail outlet based in west Delhi.
The purchase was made on 13/09/2018 and I was given a bill and warranty card along with the phone. The very next day the screen went blurry and the phone switched off completely. As I spent a huge amount of money on this phone I did not feel like taking any risks and took it back to the store immediately. The technician was not present at that time and I was asked to drop the phone and follow up later.
The reference number for my complaint is B57921 and rather than being informed about the phone, I had to visit the store myself after 5 days to find what’s wrong with it. The services I was offered were quite poor and the technician present there was not able to give a clear explanation about the phone’s faults. They managed to temporarily fix and it broke again the following day. I am not very sure if I want the same phone again. For a company of your size, the services are quite poor and the quality of the handset is not up to the mark.
Can you please issue me a refund for the full amount as I am very disappointed with the services provided by your company.
Yours sincerely,
Pooja Panday

 

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

IELTS Writing Task 1 #Complaints About The Reception Area

IELTS Writing Task 1 complaints about the reception area

You should spend about 20 minutes on this task. Write at least 150 words.

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager describing the complaints that you have received and suggestions to improve the service.

You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,
IELTS WRITING TASK 1 #COMPLAINTS ABOUT THE RECEPTION AREA, IELTS BAND7 DEHRADUN

Sample Answer

Dear Sir/Madam,
I am writing you this letter in regards to the numerous complaints that we have received in relation to the reception area.
Most of the clients are not happy with the general cleanliness of the common area. The feedback forms filled by quite a few clients suggest that they were disappointed with the unpleasant behaviour of my colleague, Charlie. The waiting times have also risen drastically due to one of the check in counters not working and even though we tried to fix the faulty computer a few weeks ago all the effort went down in vain.
Our common areas get cleaned every 6 hours and I would suggest you to bring this down to every 3 hours. Charlie has had several personal issues recently and maybe you can approve his pending holidays so he can have some time off. We need a new computer as soon as possible and if you may please also order me a new mouse as the one for my computer is not very responsive.
Some of these matter require your urgent attention so please if you may sort these problems out as soon as possible.
Yours sincerely,
Adam Johnson

 

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IELTS Dehradun Uttarakhand Tel: 8439000086 , 8439000087

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