Issues In Online Delivery # Letter For IELTS
You should spend 20 minutes on this task.
You recently ordered a phone online and had issues in online delivery. When the order came it was not complete.
Write a letter to the company. In your letter –
– explain what you ordered and what were the things missing.
– explain the importance of this delivery.
– ask for a replacement.
Write at least 150 words.
SAMPLE ANSWER
Dear Sir/Madam,
I am writing to express my dissatisfaction with the delivery services of your company. The reason of this belief is the issues faced by me with the last order that I made.
20 days back, I ordered a phone on your online site, during the mega sale of electronics. It was a HTC 626 g+ desire worth Rs. 130000 and the transaction was completed successfully using debit card. Three days ago, the order arrived and when I opened it, there was no phone in it. It had a box with charger, head phones and other documents. To add insult to my injury, when I asked the courier boy to take the order back, he said, it was not his responsibility and I need to contact you.
Ten days later, I need to go to Australia for an assignment and require the phone immediately. The ideal solution would be that you replace the order and send me the same phone as soon as possible. If that is not possible, inform me of your inability to deliver the phone before 10 days.
Looking forward to hearing from you.
Yours faithfully,
Anmol.
IELTSBAND7