Writing Task 1 : Letter of complaint
You should spend about 20 minutes on this task.
You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
- describe the problem with the equipment
- explain what happened when you phoned the shop
- say what you would like the manager to do
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
I am writing to express my dissatisfaction with the inferior quality of a mobile phone which I bought from your renowned store last week.
The first malfunction that I noticed in the phone was its short battery life. Its battery discharges within an hour of charging. Apart from that, the device becomes extremely hot when I charge it. I found another problem when I clicked some photos. Even though this phone has an eight mega pixel camera, the photos were terribly blurred. Initially, I thought my hand shook while taking the pictures. But, even after keeping the phone in a fixed position, the same problem persisted. You can imagine how unhappy I was to discover these technical faults in such an expensive model.
Naturally, I contacted the store to report the problem. Your representative said that this model was out of stock and I would have to wait for a week for replacement. Unfortunately, I did not receive any information about the new stock arrival in the last three weeks. When I called the representative, he was unable to give a sensible answer to me.
I am very disappointed with both the equipment and the service I have received. Therefore, I expect a full refund of 30,000 rupees as soon as possible.
I look forward to hearing from you.